Refund and Returns Policy

RETURN AND REFUNDS

What is the general return policy on gainproz nutrition?
Goods once sold from the website cannot be returned at any given point of time.

What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at info@gainproz.com or call us on +91-6262499968 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, gainproz  nutrition Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.

Note:- Please record a video of unpacking the parcel when you receive, so we can investigate and issue return, if the issue is genuine.

I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
gainproz nutrition cash – If you choose this option, the amount will be added to your gainproz nutrition cash.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, gainproz nutrition will complete the cancellation and initiate the refund, depending on your preference. 

In case of refund, if eligible, the amount will be refunded to customers account only after the product is received back at shipper’s hub. It may take up to 45 days.

What is the validity of gainproz nutrition cash?
The validity period of gainproz nutrition cash is generally 90 days from the date of issue. Please check your gainproznutrition cash email for the exact date.